Privacy Policy

This Privacy Policy governs how we, Upside Investech Networks Private Limited (“Company” or “Upcide.com” or “we” or “us” or “our”) collect, use, share and process information, including information that you provide to us through your use of our website, www.upcide.com (“Website”) and in the course of availing services that are made available on the said Website and / or as availed directly from us (collectively called as “Services”).

 

This Policy ("Privacy Policy") is an integral part of the Terms of Use as mentioned on the website. This Privacy Policy is incorporated into and subject to the Terms of Use by reference. The words "You", "Your", "User" and "Member" in this Privacy Policy will have the same contextual meaning unless defined otherwise.

 

We value the trust you place in us that's why we insist upon the highest standards for secure communication and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. The Privacy Policy specified herein is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

 

By visiting the website and / or using the Services you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access www.upcide.com or avail any of our services. By mere use of the website, you expressly consent to our use and disclosure of your personal, non-personal information and Sensitive Personal Data or Information (SPDI) in accordance with this Privacy Policy.

 

The Company has taken all reasonable measures to protect the confidentiality of the personal information and its transmission through the internet and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of the agreement/s, if any, with the user / members. The Company has policies and procedures concerning the collection, storage, use and security of your information that will help protect your privacy to the best extent possible by us. This Policy endeavours to help us serve you while maintaining strict privacy and security standards. To preserve the confidentiality of all information you provide to us, the Company maintains the privacy principles mentioned hereinafter.

 

Definitions

“Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to mobile or storage device, crashes, breach of security and encryption.

 

“Personal Information” refers to any information that identifies or can be used to identify (directly or indirectly), contact, or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, email address, identification number or documents and any other information disclosed by you in relation to the Services. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. It does not include anonymized or aggregated data.

 

“Sensitive Personal Data or Information (SPDI)” means sensitive personal data or information of a person or any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; health information such as medical records and history; biometric information; any detail relating to the above as provided to or received by us for processing or storage during the course of Services or on the website. Provided any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or Sensitive Information.

 

“Third Party” refers to any person or entity other than you or us.

 

Use of Cookies

Cookies are small pieces of information saved by your browser onto your device. Cookies are used to record various aspects of your visit and to assist us in providing you with uninterrupted service.

 

Cookies may be set in your browser by us when you access the Services or may be set in when you visit Third Party websites. This anonymous information is maintained distinctly and is not linked to the

 

Personal Information that you submit to us. We use cookies collected to:

  • Assess website and platform analytics
  • Enable our security features
  • Show you advertising; and
  • Improve and develop the features of the Website.

 

Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience of the Services.

 

Use of Non-Personal Information

To make the Website effective and improve the Website, certain information may be collected each time you access the Website. This information may be in addition to the cookies, and we may collect such information to enable us to better understand you so that we can improve your user experience; to assist our customer service and technical support personnel; and put processes in place to prevent fraud and unlawful use. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not be limited to, IP address, your server details, duration of your visit, date, time or purpose of your visit. The abovementioned data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other associates to enhance and grow the user experience in relation to the Website.

 

Information collected, Purpose and Usage

When you visit our website and / or sign-up and / or register and / or login on the website to use our Services, and during the course of actual visit or usage of our Services, the types of information that will be collected by us include the following:

  • Contact information: Name, Address, Contact details, Email ID, Phone Number
  • Demographic information: Gender, Age, Date of Birth; Marital Status, Nationality
  • Information pertaining to KYC details such as identity card and other information which is appropriate for legal KYC compliance requirements
  • Your bank account information to process transactions
  • Data regarding your usage of the Services such as search history and history of the appointments made by you through the use of Services.
  • Your browsing history including the URL of the site that you visited prior to visiting the Website as well as the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), along with your computer operating system and type of web browser you are using as well as the name of your ISP;
  • Your information that you make available to us through the social media interface. Please note if you choose to sign in with your social media account to access or otherwise connect your social media account with the services of Upcide.com, you consent to our collection, storage, and use the data provided, in accordance with this Privacy Policy. Please see your social media provider's privacy policy and help center for more information about how they share data when you choose to connect your account.
  • Information you provide including such data on voluntary basis. Upon such voluntary disclosure of personal information, we may further verify, collate or receive data about you from publicly and commercially available sources (as permitted by law), which we may combine with other data we receive from you. We may also receive data about you from third-party social networking services if you are already connected with those services.
  • Any other information relating to the above which you may have shared with us prior to this Privacy Policy for availing any of the Services.

Upcide.com uses the information collected to manage its business and offer an enhanced, personalized online experience on its website. Further, it enables Upcide.com to:

  • Improve your user experience and the overall quality of our Services
  • Send alerts and newsletter(s) to you
  • Communicate with you concerning our Service, so that we can send you details about our promotional announcements, marketing purposes and surveys, other services of our affiliates
  • For authentication and verification of user and / or member
  • To sustain our practices pertaining to risk profiling and other risk management practices
  • Improve our Website and its content to provide better features and Services
  • Conducting market research and surveys with the aim of improving our Services
  • Share information with law enforcement agencies pursuant to lawful requests for information, and otherwise as required under any law applicable at the given time, both in India and outside India
  • Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings
  • Our automated systems analyze your content to provide you customized search results, recommendations and specific promotions and offers
  • To help advertisers understand our audience and confirm the value of advertising on our Website (however it is usually in the form of aggregated statistics on traffic to various pages within our site)
  • Notify you about changes in Terms and Conditions or Privacy Policy
  • Sharing with our customer support team and other relevant stakeholders to resolve your queries/concerns/feedback related to your rights or Services provided to you

We make all efforts to ensure that we collect only such Personal Information that we believe to be relevant in order to record, support, facilitate your access to the Website or our Services. We may share, disclose and in some cases transfer your personal information to such entities as required to provide Services to you, improve our Services, and to provide value added services or other third-party services, to the extent permitted by applicable law. These entities may be located outside India, which you hereby consent to. We require such entities to protect your information through equivalent security measures as what we would adopt.

 

The personal information provided by you is processed by Upcide.com and is kept in a form which permits your identification to be retained for no longer than it is necessary for the purposes for which the personal information is processed. This retention of data is in line with legal, regulatory, contractual or statutory obligations as applicable. At the expiry of such periods, your personal information will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.

 

We are strongly committed to protecting the information that you share with us. We ensure that we implement reasonable security practices and procedures (such as managerial, operational, physical and technical) for the purpose of protection of your personal information as the same is of vital importance to us. Your SPDI obtained by us shall not be used or shared other than for the purposes to which you consent. However, we are not responsible for any loss, unauthorized access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part. We hereby acknowledge that we are not responsible, in particular, for any third-party action or action on your part leading to loss, damage or harm to you or any other person. By accepting this Privacy Policy, you accept that such transmission of your personal information is done at your own risk. Lastly, you are requested to help us protect your privacy by maintaining the secrecy of the username and password you use for any of our Services.

 

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However, you have the sole responsibility of ensuring that you review the accuracy of information provided by you and contact us in case of discrepancies, or in case you wish to discontinue the use of our Services. You have the right to access your personal information, and request update, correction and deletion. If your personal information changes, you may correct, delete inaccuracies, or amend information by contacting us through info@upcide.com for customer care. We will make good faith efforts to make requested changes in our ‘then active’ databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the provision of the Services to you. If you do not want to keep up to date with Upcide.com news and latest information on services and receive such marketing materials, please send an email to info@upcide.com. To stop us from continuing to use your information, you may revoke, withdraw your consent by writing to us at info@upcide.com. Please note that upon your refusal to permit us to use any information which we consider to be necessary to provide our Services, we reserve the right to limit or refuse to provide our Services to you. You may contact us for any questions or to exercise of these rights: Address: Unit Number 12, Ram Janki, 356 Linking Road, Khar (W), Mumbai – 400052. Email: info@upcide.com. We will respond to your request expeditiously

 

We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity. Upcide.com does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child has provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Communication

We may offer email, short message service (sms), multimedia message service (mms) or other forms of communication to share information with you about certain promotions or features of the Services we may choose to offer or about our affiliates, subsidiaries, business partners, advertisers, and sponsors. You may receive such communication when you have registered as a User.

 

Disclosure of Information

Upcide.com may make disclosures of information diligently which is required pursuant to law or court order or under any legal procedure. We may or may not notify you for the same. Information collected by the Upcide.com and its owners is considered to be its trade secret of . As the owner of such trade secret, Upcide.com and its owners have right to disclose or sell the Information as their asset during any sale or merger.

 

Link to Third Party apps and websites:

The Website and any communication sent to you may also contain/display Third Party advertisements and links to other websites or products and services. You agree and acknowledge that these apps and websites are operated by Third Parties and are not controlled by, or affiliated to, or associated with us unless expressly specified. We are not responsible for any form of transmission, whatsoever, received by you from any such Third Party. Accordingly, we do not make any representations concerning the privacy practices or policies of such Third Parties or terms of use of such websites or apps, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials available on such websites or apps. The inclusion or exclusion does not imply any endorsement by us of the website, the Third Party, or the information on the website. The information provided by you to such Third-Party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that you review the privacy policy of any such websites and apps prior to using such websites.

 

We cannot and will not assure that other Users are or will be complying with the foregoing rules or any other provisions of this policy, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance

 

You acknowledge that when you access a link when accessing Upcide.com, the site you will enter into may not be controlled by us and different terms of use and privacy policy may apply. By accessing links on Upcide.com, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Website, although we are under no obligation to do so. If you have any queries, concerns or complaints about such third party websites or mobile applications you must direct them to the operator of that third party website or mobile application.

We have no control over and accept no responsibility for the content of any website or mobile application to which a link from the Website exists (unless we are the provider of those linked websites or mobile applications). Such linked websites and mobile applications are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them.

 

These Third-Party websites and apps and advertisers may use technology to send the advertisements directly to your browser. In such cases, the Third-Party websites or advertisers automatically receive your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. We do not have access to or control over cookies or other features that such Third-Party websites and apps and advertisers may use, and the information practices of these Third-Party websites and apps and advertisers are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.

 

Security

The Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

Your Information will primarily be stored in electronic form. However certain data can also be stored in physical form. We may store, collect, process, and use your data in countries other than Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercially reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.

 

We strive to ensure the security, integrity and privacy of your Personal Information and Sensitive Information. We also strive to protect your Personal Information / Sensitive Information against unauthorized access or unauthorized alteration, disclosure, or destruction. We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information / Sensitive Information. We are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Personal Information / Sensitive Information, if such loss, damage or misuse is attributable to a Force Majeure Event

 

Changes to the policy

We may periodically revise or update this Privacy Policy. Your continued use of our Services after the effective date of the Privacy Policy means that you accept the revised Privacy Policy. If you do not agree with any such revised terms, please refrain from using our Services and contact us at info@upcide.com to close any account you may have created.